Shipping policy

Shipping Policy

Bounce Back Coffee Beans LLC ships coffee, tea, and related products to eligible addresses within the United States.

Processing time

Orders are typically processed within 2–5 business days before shipment. Because some coffee products may be roasted, ground, packed, or prepared to order, processing times can vary during high-volume periods, holidays, promotions, or product launches.

Business days do not include weekends or major holidays.

Shipping rates

Shipping charges are calculated and displayed at checkout based on the customer’s order, shipping address, package weight, and available carrier options.

Any free-shipping promotions will be clearly stated at the time of purchase and may be subject to minimum-order requirements or other conditions.

Delivery estimates

Estimated delivery times shown at checkout are provided by the shipping carrier and are not guaranteed.

Carrier delays caused by weather, holidays, service disruptions, incorrect addresses, or other circumstances outside our control may affect delivery times.

Order tracking

When tracking is available, customers will receive tracking information after the order has shipped.

Please allow time for the carrier’s tracking system to update after a shipping label is created.

Incorrect shipping addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be reshipped.

If you notice an address error after placing your order, contact us as soon as possible. We cannot guarantee changes once an order has entered fulfillment.

Lost, delayed, or damaged shipments

If your shipment arrives damaged, contains incorrect items, or appears to be lost in transit, contact us with your order number and any relevant photos or tracking information.

We will review the situation and help determine the appropriate next step, which may include a replacement, carrier claim, or refund when applicable.

Delivered but not received

If tracking shows that an order was delivered but you cannot locate it, please first check with household members, neighbors, your building office, and the shipping carrier.

Contact us if you still cannot locate the package and we will assist where reasonably possible.

International shipping

At this time, international shipping availability may vary by product and destination. Any available international shipping options, taxes, duties, or import fees will be shown or determined during checkout.

Customers are responsible for customs duties, import taxes, or other destination-country charges unless otherwise stated.

Contact

For shipping questions, contact:

Bounce Back Coffee Beans LLC
BounceBackCoffeeBeans.com
support@BounceBackBrian.com

One thing I’d verify before publishing is whether 2–5 business days matches TCR’s actual fulfillment turnaround. If TCR gives you a stated processing window, use their number so you don’t promise faster shipping than they can deliver.