Refund policy
Return & Refund Policy
Because coffee and tea are consumable food products, we do not accept returns or exchanges on opened products.
If your order arrives damaged, defective, incorrect, or missing an item, please contact us within 7 days of delivery at support@BounceBackCoffeeBeans.com with your order number and photos of the issue. We’ll review the claim and, when appropriate, offer a replacement or refund.
For unopened products, return requests must be made within 14 days of delivery. Items must be unused, unopened, and in their original packaging. Customers are responsible for return shipping unless the return is due to an error by Bounce Back Coffee Beans LLC.
Non-returnable items
We cannot accept returns on:
- Opened coffee or tea
- Custom or personalized orders
- Gift cards
- Sale or clearance items, unless damaged or incorrect
Refunds
Approved refunds will be issued to the original payment method after the returned item is received and inspected. Original shipping charges are generally non-refundable unless the order was incorrect or damaged in transit.
Order changes and cancellations
If you need to change or cancel an order, contact us as soon as possible. Once an order has entered roasting, packing, or fulfillment, we may not be able to cancel or modify it.
Contact
Bounce Back Coffee Beans LLC
BounceBackCoffeeBeans.com
support@BounceBackBrian.com